About Bhutan Pools
It is the Bhutan Pools’s mission to raise money for programs that positively impact the lives of Bhutan citizen. We are proud to offer uniquely Bhutan games of chance that are held to the highest standard of integrity and security. Since 1990, we have returned more than £66 million to programs that benefit all Bhutan citizen, including our state’s most precious natural resources, education, health care and more. We continue to work hard every day to make our great state an even better place to live.
Player Commitment Statement
The Bhutan Pools is committed to maintaining the integrity of its lottery games and maintaining the public’s confidence in its games and operations.
The Bhutan Pools will fulfill this commitment through the following actions:
- By treating each person who contacts the Lottery with respect.
- By clearly stating the guidelines and procedures for its games, second chance drawings, and other promotions.
- By making information relating to its games, promotions, and operations readily accessible to the public.
- By operating its games and operations in an open, transparent, and accountable manner.
- By educating and routinely reminding lottery retailers and their employees of their obligations relating to selling lottery tickets and paying prizes to lottery players.
- By monitoring the practices of lottery retailers to ensure compliance with lottery rules and their contractual obligations.
- By establishing a formal consumer complaint process so that players can easily report suspicious behavior to the Lottery.
- By treating seriously every complaint made by a lottery player regarding the Lottery’s operations or the activities of a lottery retailer by thoroughly addressing/investigating each complaint.
- By ensuring that Lottery operations are secure so that each game is operated in a fair manner.